As Membership Officer I ensure the smooth running of membership projects, processes and functions. I support the Membership Manager with growing our membership numbers and ensuring that members are engaged with and feel central to the charity’s work. I am the first point of contact for our members, managing the Membership inbox and phone line, offering members excellent customer service by resolving their queries quickly and efficiently.
I look after our membership promotional materials, sending welcome letters and packs to new members. I send communications to members reminding them when they are due to renew or that their membership is about to lapse.
I support the Membership Manager with the planning and preparation of the biannual members’ event, webinars and regional events. I also provide content creation and editing support for the production of the members’ magazine, Your Voice, three times a year; liaising with contributors, proof reading, sourcing images and writing some content.
I support the Membership Manager by creating regular e-communications for our supporter base, as required. In addition, I am first point of contact for the membership area of the website, enabling an effective user experience by ensuring a logical flow to information and updating and uploading new content as required.
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I represent membership to the wider organisation, sharing and promoting the benefits and enabling opportunities for engagement via a variety of channels.Our members are central to our past and our future. Formed by carers of people living with a diagnosis of schizophrenia in 1972, our first members laid the foundations for the Charity that exists today, which now helps thousands of people severely affected by mental illness.
What I do and achieve
- I am the first point of contact for all membership enquiries via telephone and email.
- I offer a high level of customer service at all times and resolve queries quickly and efficiently. If unable to help I direct the enquiry to an appropriate person.
- I maintain membership packs. Regularly reviewing the content of the packs, order new stock as required and sharing with the Membership Manager any content edits, I recommend, to ensure packs stay up to date.
- I use the CRM system to manage members’ profiles. I can create members, update contact details, renew membership, take payments, review mailing preferences and extract data.
- I send out welcome letters and membership packs every two weeks to new members.
- I send out monthly renewal and lapsed reminder letters to members.
- I support the Membership Manager with the planning, organisation, delivery and evaluation of our bi-annual National Members’ Day event in November, plus webinars and regional events as required.
- I support the Membership Manager with producing the thrice yearly membership magazine Your Voice. I attend editorial meetings, research images, write content and proofread copy.
- I create mailings for members, as requested. I use an e-marketing platform to build and send emails.
- I proofread and upload content onto the internal staff site, Workplace and members area of the website. I keep content updated and relevant
Who I am?
- I have a degree in a relevant subject or experience working in a marketing, communications or membership role, preferably within the third sector.
- I have a working knowledge of Microsoft Office suite, particularly Word, Excel and PowerPoint.
- I am proactive and solution focused, willing to make suggestions to improve systems and processes where necessary.
- I have an understanding of databases, and their importance in effective customer relationship management.
- I have an awareness of GDPR and its application to database usage.
- I am organised and efficient, with the ability to juggle multiple tasks and conflicting priorities simultaneously.
- I have a good standard of written and spoken English, with good communication and interpersonal skills.
- I have a commitment to my personal and career development, relevant to the post.
- Appointments will be at the minimum of the band.
- London Allowance is paid for roles that are based within the Greater London area only.
We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Please see further details on our website
You can also follow us on Facebook / Twitter / Instagram and LinkedIn to find out more about the work we do!
Don’t meet all requirements?
If the role sounds exciting to you but your experience, skills or qualifications don’t exactly match every single requirement, we still encourage you to apply, you may be just the right person for our position!
Caring for our people.
We offer a wide range of support. Some of our benefits include:
PULSE: our recognition, rewards, wellbeing, and benefits platform. Providing access to thousands of discounts and benefits including cashback; reloadable cards; savings etc. As well as being able to thank colleagues and nominate them for awards.
Wagestream: gives you instant access to up to 50% of your pay. Also provides a library of expert tools, tips and articles plus, helps you start building a rainy-day pot straight from your salary.
Wellbeing support: our Wellbeing hub gives physical, emotional, and mental health support. We also have a BUPA Employee Assistance Programme with access to appointments.
Taking time for you: we work flexibly –you get to choose where you work, managing your own diary. We have generous annual leave, starting at 25 rising to 30 days, plus bank holidays, as well as your birthday off. We also offer the opportunity to buy and sell annual leave.
Planning for the future: We have a contributory pension scheme.
Structured Corporate Induction: Onboarding you into the Charity supporting your wellbeing along the way.
£300 when you introduce a Friend: receive up to £300 when you introduce a friend or family member.
Who are we?
We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”
It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy – delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us.
Diversity, Equity, Inclusion
Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer. We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.
Becoming a truly anti-racist organisation
We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.
We therefore actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.
If you have any questions about the position, please contact -
